Troubleshooting
Are you experiencing any issues with Qatium? This is the go-to destination for finding answers.
Other categories
Import errors
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Most common errors and possible solutions
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I uploaded an INP file, and it’s not working
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Uploading GIS files is not working
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Errors uploading GeoJSON files
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Error uploading Shapefiles
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My GIS data is not mapped to the right asset?
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Why is the map not visible?
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How can I find my map projection?
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My network location is wrong
Simulation & scenario errors
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Qatium crashes when I try to ignore a layer
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Why do I receive a “Simulation is not available” message when running scenarios?
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I can't access the pressure, flow and/or tank autonomy panels
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Why isn't the graph displaying?
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Why is the assigned demand different from consumption?
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Why is my pipe not being shut?
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Why is my network not displaying water balance insights?
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What happens if the water balance insights are N/A?
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Efficiency doesn’t appear on the water balance insights