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    FAQs

    Still need help? Here we've compiled our users' most frequently asked questions

    Other categories

    • Getting started
    • Qatium at a glance
    • Exploring the interface
    • Uploading your network
    • Editing network elements
    • Running scenarios
    • Readings & live data
    • Roles & collaboration
    • Plans & billing
    • Qatium Marketplace
    • Troubleshooting
    • FAQs

    General questions

    • What languages does Qatium support?

    • What happens to my data in Qatium?

    • What happens to my network after I’ve deleted it? Can I recover my data?

    • How much does Qatium cost?

    • What is the latest version of Qatium?

    • What are the system requirements using Qatium?

    • Can I use Qatium in offline mode?

    • What is the most used modeling engine?

    • We don't use EPANET. Can we still use Qatium?

    • What is the difference between EPANET and Qatium?

    • Who to ask for network information in my organization?

    • What are the different measurement units used in Qatium?

    • How can I find my map projection?

    Import

    • What is the largest file I can upload to Qatium?

    • What is the demand pattern applied to my model?

    • How does Qatium calculate the orientation of pumps and valves?

    • How can I update or remove readings from my networks?

    Using Qatium

    • Are flow animations based on the model simulations?

    • How are upstream and downstream pressures calculated?

    • What is considered a discoloration risk?

    • How is model accuracy calculated?

    • How is the range in the demand spike panel calculated?

    • Can I perform watermain shutdown without valves?

    • How does Qatium calculate water balance insights?

    API

    • What is an Ingest API?

    • Do we need to send AMI data to another endpoint?

    • Can I retrieve, delete or update data through the API?

    • Do you accept the "epoch time" format?

    • What happens if two values are submitted for the same asset with identical timestamps?

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