Troubleshooting
Are you experiencing any issues with Qatium? This is the go-to destination for finding answers.
Other Categories
Importing errors
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Wrong file type
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I uploaded a .inp file and it’s not working
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Uploading GIS files is not working
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Errors uploading GeoJSON files
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Error uploading Shapefiles
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Qatium is ignoring my files
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Why isn’t my GIS data mapped to the right asset?
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Why is the map not visible?
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How can I find my map projection?
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My network location is wrong
Simulation & scenario errors
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Qatium crashes when I try to ignore a layer
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Why do I receive a “Simulation is not available” message when running scenarios?
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I can't access the pressure, flow and/or tank autonomy panels
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Why isn't the graph displaying?
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Why is the assigned demand different from consumption?
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Why is my pipe not being shut?
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Why is my network not displaying water balance insights?
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What happens if the water balance insights are N/A?
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Efficiency doesn’t appear on the water balance insights